Frequently Asked Questions
Have questions before your appointment? Our FAQ page is here to help. From booking and consultations to memberships, policies, and what to expect when visiting Velvet Waves Studio, we’ve gathered the answers to some of the most common questions so you can feel informed, comfortable, and ready to enjoy your experience.
Q: How do I book an appointment?
A: You can book your appointment through our online booking site, where you can browse services, choose your preferred appointment, and reserve your time conveniently.
Q: What should I expect as a new client?
A: Every new client experience begins with a consultation. We take time to learn about your goals, hair history, lifestyle, maintenance preferences, and the look you want to achieve so we can recommend the best services for you.
Q: Do you offer memberships?
A: Yes. Velvet Waves Studio offers exclusive memberships designed to help clients maintain their look with added value, priority booking, and member-only perks.
Q: Do you offer packages or special experiences?
A: Yes. We offer specialty packages for shared experiences, gifting, self-care days, and seasonal promotions. These packages may include combinations of hair, nail, and luxury add-ons.
Q: What services do you offer?
A: We offer a range of beauty services including nails, makeup, ladies hair services, and gentlemen’s grooming. Depending on the service, offerings may include color, glossing, styling, cuts, blowouts, beard and mustache trims, necklines, sideburn cleanups, manicures, and nail enhancements.
Q: Do you offer hair color services?
A: Yes. Our ladies services include options such as color, glossing, root touch-ups, styling, cuts, and blowouts. We focus on creating polished, personalized results that fit your goals and maintenance preferences.
Q: What gentleman’s grooming services do you offer?
A: Our gentlemen’s services include haircuts, beard and mustache trims, necklines, sideburn cleanups, styling, and membership options for ongoing maintenance.
Q: Where are you located?
A: Velvet Waves Studio is located at 607 East Main Street, Suite D, Ventura, CA 93005, in the heart of downtown Ventura.
Q: What are your business hours?
A: Our current hours are:
Monday: Closed
Tuesday: 8 AM – 8 PM
Wednesday: 8 AM – 8 PM
Thursday: 8 AM – 8 PM
Friday: 8 AM – 8 PM
Saturday: 7:30 AM – 6 PM
Sunday: Closed
Q: What is your cancellation policy?
A: A 25% cancellation fee will be charged for any no-shows or cancellations made within 12 hours of the scheduled appointment. Thank you for understanding.
Q: Can I contact the studio by text, phone, or email?
A: Yes. We welcome communication by text message, phone call, or email.
Q: Do you offer gift cards?
A: Yes. Velvet Waves Studio offers gift cards, making it easy to treat someone to a beauty experience they’ll love.
Q: Are memberships billed monthly?
A: Yes. Memberships renew monthly unless otherwise noted. Some memberships also include specific renewal terms, carryover perks, or flexible cancellation options.
Q: Can unused membership perks roll over?
A: Some memberships include carryover perks, while others may have specific monthly usage terms. We recommend reviewing the details of your selected membership or asking us if you have questions before joining.
Q: How do I know which service or membership is right for me?
A: We’re happy to help guide you. Because consultation is such an important part of our process, we can help you choose the right service or membership based on your goals, lifestyle, and maintenance preferences.
